Office Gems is facilitating the recruitment of a CUSTOMER SERVICE REPRESENTATIVE/ WAITRESS for Safran Patisserie in Chaguanas.

Please note that our client requests proof of COVID-19 vaccination for all new employees, unless he/she is deemed medically unfit to receive the vaccine.

The duties of this CSR/Waitress include but are not limited to: 

1. Ensuring that all Patisserie customers have a seamless and high-quality experience. 
2. Taking orders and communicating them to the kitchen. 
3. Serving customers, cashing out their orders and clearing tables. 
4. Taking walk-in, online and telephone orders and liaising with the respective team members to ensure they are ready on time. 
5. Memorizing the menu and offering recommendations to upsell products. 
6. Resolving any customer service concerns or complaints. 
7. Adhering to health and safety requirements, including food hygiene regulations and the existing COVID-19 Guidelines.

Requirements: 

1. Minimum five (5) CXC/CSEC/O'Level subjects, including English Language.
2. At least two (2) years’ working experience in a similar position. 
3. A certificate in Food Service or a similar area from a recognised institution will be an asset. 
4. Certification in Customer Service will be an asset 
5. 100% committed to the job 
6. Willing to learn and adapt to the job

Desirable Traits and Qualities:

1. A friendly, enthusiastic personality 
2. Well spoken 
3. Service oriented
4. Hospitable with good customer service skills
5. Adept at handling customer conflicts 
6. Comfortable meeting and greeting new people 
7. Able to multi-task with ease 
8. Team player 
9. Smart, able and willing to learn 
10. Works well under pressure 
11. Physically able to move swiftly due to the fast-pace of the job 
12. Neat and tidy appearance​.

Interested persons are asked to CLICK HERE to complete an online application form AND email their résumé to the email address below.

Deadline: January 20th

If you meet the criteria for this position, you will be contacted.