Employment Opportunities

Office Gems is facilitating the recruitment of a MARKETING MANAGER for the Belgroves Group of Companies.

The Belgroves Group of Companies is an organization with over 130 years of experience in the service industry. The Group consists of five service companies which include funeral service management, preplanning services, manufacturing, cemetery management and digital production.

The Belgroves Group of Companies owes its success to the efficiency of its organizational processes and its people. To help maintain and grow these standards, the company is seeking an experienced Marketing Manager to lead its Marketing team. The ideal candidate is a highly creative self-motived individual with exceptional communication, interpersonal and analytical skills. The successful candidate should possess the ability to understand and analyze trends with a deep understanding of a wide variety of marketing channels.

This position will be based in San Fernando.

The Marketing Manager is responsible for developing a strategic marketing plan, for the group designed to develop and manage marketing programmes in specific channels, support business objectives, lead acquisitions, foster customer retention, execute business development, provide sales support, advance SEO optimization, and advance brand building.

Additionally, the Manager will be responsible for identifying target audiences and devising digital campaigns that engage, inform, and motivate with an emphasis on social media, E-commerce and M-commerce. All activities performed by the Marketing Manager must be geared towards maintaining the highest level of service to both internal and external stakeholders and must conform to Internal Auditing standards and guidelines and to all legal, statutory, and regulatory requirements.

Duties & Responsibilities:

The duties and responsibilities of the Marketing Manager include but are not limited to:

Leadership and Management of Resources

• Clearly define and communicate marketing objectives to all members of the department.
• Lead the marketing team including but not limited to training, coaching, planning, evaluating, rewarding, disciplining, and overseeing employee relations for the department
• Foster a performance driven work environment by developing and implementing performance standards to enhance the effectiveness of each employee
• Develop and enforce department SOPs for each work task or process
• Develop and manage staff KPIs and conduct performance evaluations with the guidance of the Human Resource Department to ensure set objectives are consistently met by the team
• Prepare monthly reports on the department’s operations based on set KPIs
• Develop and execute strategic plans for the department Provide a motivating work environment to support the team and other departments where necessary and perform other related duties required to assist in the operations of the group.

Effectively manage marketing strategies to retain current customers and grow market share

• Build marketing programs to support specific marketing objectives across different channels and segments in support of the group’s overall strategic marketing plan
• Market through various channels and segment databases working with large data sets
• Develop business cases for marketing programs at the proposal stage and make recommendations on marketing tactics
• Propose and manage marketing research projects to generate consumer insights in support of improved marketing strategy and communications
• Manage the day to day relationship with our key partners, stakeholders and vendors to ensure quality service delivery
• Develop and implement go to market strategies to allow the organization to enter new lines of business
• Plan and execute all aspects of the digital marketing strategy including SEO/SEM, marketing database, email, social media, and display advertising campaigns.
• Design, build and maintain the group’s social media presence Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points. Identify critical conversion points and drop off points and optimize user funnels Identify trends and insights, and optimize spend and performance based on the insights
• Ensure the achievement of the Key Performance Indicators of the company by providing inputs for the development of an annual budget, scheduling expenditure, analyzing, and reporting on variances and implementing corrective action
• Measure and report performance for all digital marketing campaigns and assesses against goals (ROI and KPIs) Monitor costing and pricing
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional societies
• Evaluate emerging technologies and provide thought leadership and perspective for adoption where appropriate.

Qualifications:

• Master’s degree in Business Management/Administration or Marketing
• BA or BSc in Business Administration/Management or Marketing
• Professional Certification in Marketing
• Certificate in Data Analytics and Business Intelligence
• Certificate in Web Development
• Certification in Front End Web Development, including CSS3, HTML 5, Bootstrap 4 and SQL
• Certificate in Project Management
• Proficient in Microsoft suite (word, excel, power point) Experience

Experience

• Minimum of seven (7) years’ experience in Marketing
• Minimum of three (3) years’ experience in Digital Marketing
• Minimum of five (5) years’ Management experience, preferably in the retail industry Knowledge,

Skills and Abilities

• Extensive experience in managing partner relationships
• Strong understanding of customer and market dynamics and requirements
• Experience in digital and direct response marketing
• Proven leadership ability to manage a marketing team In-depth knowledge of various social media platforms, best practices, and website analytics
• Highly creative with excellent analytical abilities
• Strong ability to optimize landing pages and user funnels Experience with A/B and multivariate testing
• Solid knowledge of website analytics tools (Google Analytics, NetInsight, Omniture, WebTrends, Constant Contact)
• Strong Project Management skills
• Excellent Time Management, Customer Service skills and Analytical skills
• Must be computer literate and proficient in MS suite
• Strong negotiation and presentation skills
• Excellent communication skills (written and oral) and interpersonal skills
• Strong problem-solving skills
• Must be able to operate independently and as part of a team while managing several responsibilities

Interested Candidates who meet the criteria above are asked to email their résumés to jobs@officegemstnt.com with the subject "MARKETING MANAGER" on or before Friday April 30, 2021.

Please provide the names, telephone numbers and email addresses for one (1) personal and two (2) professional references.

Kindly advise of your preferred salary range in the cover email.

Are you an experienced PROJECT MANAGER? Our client is looking for you!

The role of the Project Manager will be to provide Managerial support and assistance to ensure the projects undertaken at the company achieve their objectives and goals by following established best practices, mitigating risks, and ensuring on-time project delivery within a specified budget. You will be responsible for assisting with centralizing information and delivering to the relevant stakeholders as well as planning, coordinating, implementing, monitoring and evaluating projects.

As the ideal candidate for this Project Manager position, you will be someone with strong analytical skills, who is flexible and adaptable, can work well under pressure and is a performance driven problem solver who thrives on responsibility and exceeding expectations and has a proven record of producing and exceeding results. Additionally, you will be able to maintain an environment of trust, diversity, and inclusion within your team. All your activities must be geared towards maintaining the highest level of service to both internal and external stakeholders and must conform to Internal Auditing standards and guidelines and to all legal, statutory, and regulatory requirements.

What will be your duties?

• Oversee project management systems, processes and infrastructure while identifying and exploiting improvement opportunities.
• Anticipate and track operational and tactical risks and provide strategic solutions.
• Develop overall budget for the projects as well as the components of the projects and conduct budget reviews and analysis in conjunction with the Finance department and other departments.
• Ensure the achievement of organization’s Key Performance Indicators by providing inputs for the development of an annual budget, scheduling expenditure, analyzing, and reporting on variances and implementing corrective action.
• Manage timely data collection to update performance management metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service. Identify trends and assess opportunities to enhance processes and improve operations.
• Assist with the preparation of the Project Implementation Plan (PIP) and other key documents to support projects.
• Develop and establish sustainability and project exit strategies from the inception of the projects. Assist with the creation of Annual Work Plans (AWPs) and schedules for the project and its components.
• Assist with the establishment and implementation of finance and accounting, records management, communications, feedback, monitoring, and evaluation frameworks to facilitate project start up and to support the project to completion. Develop Requests for Proposals (RFPs) in keeping with the company’s Procurement Policy.
• Manage the day-to-day relationships with the key partners and stakeholders to ensure quality service delivery.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
• Address operational concerns and issues, while monitoring overall customer satisfaction. Improve project management systems, processes, and best practices.
• Manage the day-to-day business of the project management department while balancing the responsibilities such as risk and cost management.
• Develop, implement, and review Project Management policies and procedures.
• Observe all company policies, procedures, and business ethics codes and ensure that they are communicated to and implemented within the team,
• Develop, implement, and maintain quality assurance protocols to manage performance standards
• Work closely with the management team to ensure all operational, administrative, and compliance functions are being properly executed in accordance with regulatory-based best practices.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional societies to stay up to date on industry regulations, trends, and technology. Interact with and supports the project teams in the execution of their respective project components.
• Clearly define and communicate project management objectives to all members of the department Lead the Project Management team including but not limited to training, coaching, planning, evaluating, rewarding, disciplining, and overseeing employee relations for the company.
• Conduct performance reviews of all direct reports, provide feedback and implement measures to improve performance. Foster a performance driven work environment by developing and implementing performance standards to enhance the effectiveness of each employee.
• Develop and enforce department SOPs for each work task or process.
• Develop and manage staff KPIs and conduct evaluations with the guidance of the Human Resource Department to ensure set objectives are consistently met by the team.
• Provide a motivating work environment to support the team and other departments where necessary. 

What are the Requirements?

• BA or BSc in Information Technology, Management, or other relevant field of study
• Minimum of seven (7) years’ proven experience in a Project Management position
• Must have at least five (5) years’ experience in a managerial capacity, preferably in a multi-disciplinary industry.
• Project Management Professional (PMP) Certification
• Experience in project planning, coordination, monitoring and evaluation of small to medium sized projects using project methodologies.
• Strong project management and reporting skills.
• Knowledge and understanding of Performance Management Frameworks.
• Proven understanding of relational and dimensional data modeling.
• Excellent Time Management, Customer Service, and analytical skills.
• Strong negotiation and presentation skills
• Excellent communication skills (written and oral) Proficient in the use MS Office suite Proficient in the use of Project software such as Gantt Project and MS Project Strong problem-solving skills.
• Must be able to operate independently and as part of multi-disciplinary teams and stakeholder groups to manage multiple projects. 

If this job is for you email your résumé to jobs@officegemstnt.com with the subject "PROJECT MANAGER" on or before Wednesday April 7th, 2021.

Please provide the names, telephone numbers and email addresses for one (1) personal and two (2) professional references.

Kindly advise of your preferred salary range in the cover email.

Office Gems is facilitating the recruitment of an OPERATIONS MANAGER for the Belgroves Group of Companies. The Belgroves Group of Companies is an organization with over 130 years of experience in the service industry. The Group consists of five service companies which include funeral service management, preplanning services, manufacturing, cemetery management and digital production. Belgroves Funeral Home Co. Limited owes its success to the efficiency of its organizational processes and people. To help maintain and grow these standards, they are seeking an experienced Operations Manager to oversee daily operational activities. The ideal candidate for the Operations Manager position is open-minded, adaptable to change, a performance driven problem solver who thrives on responsibility and exceeding expectations and has a proven record of producing and exceeding results. Additionally, he/she will be able to maintain an environment of trust, diversity, and inclusion within the team. This position will be based in San Fernando.

Duties and Responsibilities:

The duties and responsibilities of the Operations Manager include but are not limited to the following:

• Effectively manage operations strategies to retain current customers and grow market share
• Manage the day to day relationship with our key partners and stakeholders to ensure quality service delivery
• Oversee operational systems, processes and infrastructure while identifying and exploiting improvement opportunities
• Anticipate and track operational and tactical risks and provide strategic solutions
• Manage the day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
• Address operational concerns and issues, whilst monitoring overall customer satisfaction Improve operational management systems, processes, and best practices
• Manage budgets and forecasts.
• Ensure the achievement of organization’s Key Performance Indicators by providing inputs for the development of an annual budget, scheduling expenditure, analyzing, and reporting on variances and implementing corrective action
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service Identify trends and assess opportunities to enhance processes and improve operations.
• Develop, implement, maintain, and improve operational policies and procedures.
• Develop, implement, and maintain quality assurance protocols to manage performance standards.
• Work closely with the management team to ensure all operational, administrative, and compliance functions are being properly executed in accordance with regulatory-based best practices.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional societies to stay up to date on industry regulations, trends, and technology. 

Leadership and Management of Resources

• Clearly define and communicate operations objectives to all members of the department
• Lead the operations team including but not limited to training, coaching, planning, evaluating, rewarding, disciplining, and overseeing employee relations for the company
• Develop, implement, and review operational policies and procedures
• Conduct performance reviews of all direct reports, provide feedback and implement measures to improve performance
• Foster a performance driven work environment by developing and implementing performance standards to enhance the effectiveness of each employee
• Develop and enforce department SOPs for each work task or process
• Develop and manage staff KPIs and conduct evaluations with the guidance of the Human Resource Department to ensure set objectives are consistently met by the team
• Prepare monthly reports on the operations of the company based on set KPIs
• Develop and execute strategic operation plans for the company
• Provide a motivating work environment to support the team and other departments where necessary

Qualifications:

• Master’s degree in Business Management, Business Administration, or Operations Management
• Bachelor’s degree in Business Administration/ Management
• Professional Certification in Operations Management
• Proficient in Microsoft suite (word, excel, power point)
• Certificate in Lean Six Sigma Black Belt (LSS) or certificate in Process Management will be an asset
• Project Management Professional (PMP) Certification

Experience:

• Minimum of seven (7) years’ proven experience in an Operations Management position
• Must have at least 10 years’ experience in a managerial capacity, preferably in the retail industry.

Knowledge, Skills and Abilities:

• Excellent problem-solving and decision-making skills
• Extensive experience in managing partner relationships
• Strong understanding of customers and market dynamics and requirements
• Proven leadership ability to manage and lead a team
• Strong Project Management experience
• Strong Financial Management experience
• Excellent Time Management, Customer Service skills and analytical skills
• Must be computer literate and proficient in MS suite
• Strong negotiation and presentation skills
• Excellent communication skills (written and oral)
• Strong problem-solving skills
• Must be able to operate independently and as part of a team while managing several responsibilities

Interested Candidates who meet the criteria above are asked to email their résumés to jobs@officegemstnt.com with the subject "OPERATIONS MANAGER" on or before April 30, 2021.

Please provide the names, telephone numbers and email addresses for one (1) personal and two (2) professional references.

Kindly advise of your preferred salary range in the cover email.

Office Gems is facilitating the recruitment of a RECEPTIONIST for the Belgrove's Group of Companies. Are you an ideal candidate?

ONE POSITION WILL BE BASED IN SAN FERNANDO AND THE OTHER IN TRINCITY.

The Receptionist will be the first point of contact of clients and visitors (face-to-face or on the telephone).

Principal Responsibilities:

Your duties will include, but are not limited to:

• Warmly and professionally greeting visitors to the Unit.
• Identifying the needs of the visitors/clients and coordinating between them and the relevant staff to have these needs addressed.
• Providing hospitality services to the visitors.
• Attending to all incoming telephone calls by handling the issue, transferring the call or taking and relaying messages.
• Sensitizing visitors about Belgroves’ products or services.
• Assisting team members with funeral-related documentation including but not limited to Purchase Orders, Funeral Notices, Funeral Programmes and Accolades.
• Performing basic administrative duties such as photocopying, handling incoming mail, outgoing mail, records management and scheduling appointments.
• Complying with all company policies, procedures and processes

Qualifications and Experience:

• At least an Associate Degree in Business Management, Administration or a related field.
• Minimum of five (5) CXC/CSEC subjects, two of which must be English Language and Mathematics.
• Certification in Customer Service will be an asset.
• At least two (2) years’ experience in the service industry

Knowledge, Skills and Abilities

• Strong written and oral communication skills, written and oral.
• Effective interpersonal skills and the ability to listen empathically.
• Computer Literate/Microsoft Office Literate.
• Must be emotionally intelligent.
• You must have an honest and highly confidential disposition.

A suitable combination of qualifications and skills will also be considered for this position.

Candidates will be scheduled to work shifts within a six (6) day work week.

Interested persons are asked to submit their applications to jobs@officegemstnt.com on or before April 30, 2021 with the subject “Receptionist”.

Please provide telephone numbers and email addresses for one (1) personal and two (2) professional references.

Kindly advise of your salary expectations in your cover email.

Office Gems is facilitating the recruitment of a Customer Relations Representative for the Belgrove's Group of Companies.

THIS POSITION WILL BE BASED IN SAN FERNANDO.

As the Customer Relations Representative (CRR), you will be responsible for attending to First Calls from clients, identifying client needs, conducting fact-finding interviews and working with the team to ensure th successful implementation of the tribute.

Principal Responsibilities:

Some of your duties will be to:

• Meet with clients and conducts the Arrangement Conference according to the company’s standards.
• Advise clients on suitable products and services and on the legal and other requirements of planning funeral service.
• Work along with the Event Planners to plan aspects of the funeral tribute service according to the client’s requests.
• Assist the client with any and all areas in which they may need assistance even if it is not directly related to the funeral e.g. assist with obtaining a taxi or flight arrangements etc.
• Attend the viewing service and the funeral to ensure that it is rolled out perfectly and as requested by the family.
• Check, double check and triple check the accuracy and delivery of all preparations for the funeral service.
• Prepare any funeral-related paperwork including but not limited to Purchase Orders, Funeral Notices, Funeral Programmes, Accolades.
• Prepare, decorate and stage the chapel for viewing and funeral services.
• Prepare customer invoices and receive and process payments according to the company’s policy.
• Comply with all company policies, procedures and processes.

Qualifications and Experience

• At least an Associate Degree in Business Management, Administration or a related field.
• Minimum of five (5) CXC/CSEC subjects, two of which must be English Language and Mathematics.
• Training and/or experience in Event Management will be an asset.
• Certificate in Psychology and/or Counselling will be an asset.
• At least three (3) years’ experience in the service industry

Knowledge, Skills and Abilities

• Strong written and oral communication skills, written and oral.
• Effective interpersonal skills and the ability to listen empathically.
• Computer Literate/Microsoft Office Literate.
• Must be emotionally intelligent.
• You must have an honest and highly confidential disposition.
• A suitable combination of qualifications and skills will also be considered for this position.

Candidates will be scheduled to work shifts within a six (6) day work week.

Interested persons are asked to submit their applications to jobs@officegemstnt.com on or before April 30, 2021 with the subject “Customer Relations Representative”.

Please provide telephone numbers and email addresses for one (1) personal and two (2) professional references.

Kindly advise of your salary expectations in your cover email.

Office Gems is facilitating the recruitment of a Loans Officer for the Community Care Credit Union. The Loans Officer is a part of a customer focused team, serving as the primary resource for sales and service related needs to achieve Credit Union Goals.

The Community Care Credit Union is a community-based credit union, with branches in Curepe and Fyzabad. They offer a wide range of products and services designed to improve the economic, social and spiritual well-being of its members.

This position will be based in CUREPE.

FOCUS OF THE LOANS OFFICER:

Lending, Customer Care & Retention and Risk Management Compliance

DUTIES AND FUNCTIONS:

The Loans Officer will be required to:

• Welcome members and provide routine information concerning services provide service to the limits of assigned authority and perform member service as needed.
  
• Describe to members the application review process and provide recommendations.
  
• Discuss key aspects of financing such as rates, terms and payment amounts.
  
• Answer questions and advise customers regarding loans and transactions.
  
• Interview loan applicants to obtain personal and financial data, and to assist in completing applications.
  
• Verify and examine information and accuracy of loan application and closing documents.
  
• Evaluate and verify loan applications and credit criteria.
  
• Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.
  
• Assemble and compile documents for loan closings in keeping with the loan checklist.
  
• Record applications for loan and credit, loan information, and disbursements of funds, using computers.
  
• Submit loan applications with recommendation for review/ approval as appropriate.
  
• Ensure that lending operations are conducted in accordance with established Credit Union policies and are legally compliant.
  
• Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
  
• Handle walk-in and telephone inquiries pertaining to lending.
  
• Research problems encountered by members with a view to finding a solution.
  
• Cross-sell Products and Services of the Credit Union and direct members to the appropriate department for specific information and service.
  
• Be responsible for performing collection activities associated with various delinquent member accounts that are late, potentially delinquent, delinquent, or charged off.
  
• Review delinquent accounts, determine probable reasons for account status, and contact members to resolve the delinquencies.
  
• Utilize various techniques, as circumstances indicate, to promptly collect on delinquent accounts.
  
• Assist with daily department functions when necessary.
  
• Perform any other duties that may be required
  

MINIMUM QUALIFICATIONS, SKILLS AND EXPERIENCE

• Bachelor’s Degree or equivalent At least 2-3 years in Financial Services Sector.
  
• Pleasant personality and excellent customer relations skills
  
• Organized and strong time management skills
  
• Able to work with minimal supervision.
  
• Excellent oral, written and interpersonal skills.
  
• Computer literate with extensive proficiency in Microsoft Office Suite.
  

Any equivalent combination of training and experience

Interested applicants are asked to email their resume to jobs@officegemstnt.com on or before April 30th with the subject "Loans Officer".

Please provide the names, telephone numbers and email addresses for one (1) personal and two (2) professional references.