Join us for as many of these FREE Online Programmes as you wish.

To REGISTER click on the link under each Programme.

Office Gems is partnering with our colleagues to deliver some of these FREE sessions.

(Participants will receive a PDF of slides from each Programme they attend)

TELEPHONE ETIQUETTE
Facilitator: Kelly Ann Connelly-Monsegue, Office Gems
Monday June 8th from 8:30 am to 9:30 am
Topics:

• R – Reach: keep internal and external clients within reach
• I – Interactive and Interested: effective communication via the telephone is an interactive process that is delivered by interested persons.
• N – Noteworthy: your customers must have a noteworthy experience when contacting you
• G – Golden: the “golden” icing on the cake

Click here to register.

THE 1-PAGE BUSINESS PLAN
Facilitator: Debbie Ann Bailey, Ladies & Gentlemen
Monday June 8th from 10:30 am to 11:30 am
Topics:

• Business Identity
• Target Market/Competition
• Sales & Marketing
• Revenue & Expenses

Click here to register.

PREPARING YOUR MARKETING PLAN
Facilitator: Debbie Ann Bailey, Ladies & Gentlemen
Thursday June 11th from 9:30 am to 10:30 am
Topics:

• Targeting Prospective Customers
• Capturing, Nurturing and Converting Leads
• Creating Customer Loyalty

Click here to register.

A MILLION THINGS TO DO – WHERE TO START?
Facilitator: Kelly Ann Connelly-Monsegue, Office Gems
Monday June 15th at 8:30 am to 9:30 am
Topics:

• Managing a Heavy Workload
• Multi-tasking – Yes or No?

Click here to register.

DEVELOPING YOUR SALES SKILLS
Facilitator: Debbie Ann Bailey, Ladies & Gentlemen
Monday June 15th from 10:30 am to 11:30 am
Topics:

• Discovering Unique Selling Point
• Creating Sales Action Plan
• Ten Commandments of Sales

Click here to register.

4 QUALITIES OF AN EFFECTIVE SUPERVISOR
Facilitator: Kelly Ann Connelly-Monsegue, Office Gems
Wednesday June 17th at 8:30 am to 9:30 am
Topics:

• Proactive
• Accountable
• Creative
• Lead by Example

Click here to register.

MANAGING YOUR MANAGER 
Facilitator: Kelly Ann Connelly-Monsegue, Office Gems
Monday June 22nd from 8:30 am to 9:30 am
Topics:

• What It Means?
• Why Care About Managing a Difficult Manager?
• Why is it Beneficial?
• Tips to Manage Your Side of the Relationship

Click here to register.

PERSONAL BRANDING
Facilitator: Debbie Ann Bailey, Ladies & Gentlemen
Monday June 22nd from 10:30 am to 11:30 am
Topics:

• Personal SWOT Analysis
• Creating, Communicating and Maintaining Your Personal Brand

Click here to register.

6 KEY QUALITIES OF AN ADMINISTRATIVE PROFESSIONAL
Facilitator: Kelly Ann Connelly-Monsegue, Office Gems
Tuesday June 23rd from 8:30 am to 9:30 am

Topics:

• Active Listening
• Initiative
• Confidential
• Understanding
• Meticulous
• Organised

Click here to register. 

COMMUNICATION SKILLS
Facilitator: Debbie Ann Bailey, Ladies & Gentlemen
Tuesday June 23rd from 10:30 am to 11:30 am
Topics:

• Self-Awareness
• Verbal/Non Verbal Communication
• Effective Listening

Click here to register.

  

HOW TO IMPRESS YOUR BOSS
Ways to Improve Your Chances of Keeping Your Job
Facilitator: Kelly Ann Connelly-Monsegue, Office Gems
Monday June 29th from 10:30 am to 12 noon
Topics

• Punctuality and regularity
• Qualities you should display
• Proper Office Conduct
• Developing Positive Work Ethics

Click here to register.

SELF-AWARENESS
It's All About Getting to Know YOU
Facilitator: Debbie Ann Bailey, Ladies & Gentlemen
Monday June 29th from 6:00 pm to 7:00 pm

Topics:

• What is it?
• Self-Awareness Activities
• Knowing our Triggers
• Becoming more Mindful

Click here to register.

ACING YOUR NEXT JOB INTERVIEW
Facilitator: Kelly Ann Connelly-Monsegue, Office Gems
Monday July 6th  from 10:30 am to 12 noon
Topics

• Résumé Basics
• Conduct Your Research
• Creating a Positive First Impression
• Selling Yourself
• Frequently Asked Interview Questions

Click here to register.

J.U.M.P.
Business Mentorship Programme to Empower Entrepreneurs
Facilitator: Debbie Ann Bailey, Ladies & Gentlemen
Monday July 6th from 6:00 pm to 7:00 pm
Topics:

• Exploring Entrepreneurship Opportunities
• Product/Service Identification
• Business Start Up

Click here to register.



KEEP VISITING THIS WEBSITE FOR NEW PROGRAMMES!

 What other FREE Programmes will you like us to offer?

Email us at kellyann@officegemstnt.com with your ideas.

We will love to hear from you!