OUR FULL-LENGTH PAID PROGRAMMES
MANAGE YOURSELF BY MANAGING YOUR TIME: Time Management and Organizational Skills
Monday June 7th from 5:30 pm to 8:30 pm
Regular Price: $495.00 Per Person
SPECIAL PRICE TT $195.00 / US $33.00 PER PERSON
Includes a PDF version of the manual and an electronic certificate.
A Professional Development Programme about Managing Yourself by better Managing Your Time and Organizing Your Work Processes.
Can you better manage yourself by managing your time?
Can you use the time you have to become more productive?
YES YOU CAN!
Topics include:
How do you currently use your time?
What is your Time Worth?
Manage Yourself: Plan Your Time
Manage Yourself: Schedule Your Time
Manage Yourself: Prioritize and Stay Focused
Manage Yourself: Where to Start?
Manage Yourself: Organize Your Thoughts
Manage Yourself: Minimize Interruptions
Manage Yourself: Stop Procrastinating
Manage Yourself: Do YOU have to do it?
Manage Yourself: Organize Your Work Processes
Manage Yourself: Multi-Tasking – Yes or No?
Manage Yourself: Be More Proactive
Manage Yourself: Balance Work and Home Life
Manage Yourself: Use Technology to Manage Your Time and Activities
Facilitator: Kelly Ann Connelly-Monsegue, Principal Consultant, Office Gems
For more information please call or WhatsApp 689-4941 or email kellyann@officegemstnt.com
FOSTERING ENGAGEMENT AND OWNERSHIP: A Supervisory Skills Programme
An ONLINE Supervisory Skills Workshop
Monday June 28th from 5:30 pm to 8:30 pm
Participants will receive a PDF of the Manual and an electronic certificate.
Regular Price: $495.00 Per Person
SPECIAL PRICE TT $195.00 / US $33.00 PER PERSON
Supervisors are to engage their team members, leading them to take ownership of THEIR RESPECTIVE tasks, allowing the Supervisor to be more strategic. But some get burdened with the work of their team members and cannot properly focus on their goals. This Office Gems' Programme will guide Supervisors to set and raise the bar for their team, foster engagement and encourage ownership.
This Programme targets the desirable Qualities of Supervisors as well as the following Expectations of Supervisors:
Stay aware of the “big picture”
Build a strong team
Set goals for himself and team members
Solve problems and make decisions on his own
Managing difficult behaviour and communicating effectively
Train, coach staff and achieve peak performance from his team
Delegate assignments to his team
Manage his time and be organized
Resolve conflicts with and among staff members and other Supervisors and
Synergize these expectations and “Sharpen his Saw”.
Facilitator: Kelly Ann Connelly-Monsegue, Principal Consultant, Office Gems .
For more information call or WhatsApp 689-4941.
THE FRONT DESK EXECUTIVE: Receptionist and Telephone Etiquette Skills Programme
Tuesday June 29th from 5:30 pm to 8:30 pm
SPECIAL PRICE TT $195.00 / US $33.00 PER PERSON
Includes a PDF version of the manual and an electronic certificate.
Programme Objectives:
to enhance your communication with internal and external customers
show you how to greet and direct Visitors
share the Basics of Customer Service and
improve your corporate image.
This Programme focuses on R.I.N.G. Telephone Etiquette Model:
R – Reliable
The Value of the Front Desk Executive
Professional Courtesy
It is great for business
I – Interactive and Interested
Communication Filters
Active, Attentive and Critical Listening
Oral Communication: Right Diction, Choosing the Right Words, Proper Grammar
Non-Verbal Communication
Placing Telephone Calls
Leaving a Message
Answering the Telephone
Placing a Call on Hold
Transferring a Call
N – Noteworthy
Taking a Message
Taking the Necessary Action
Dealing with Hostile Callers
Ending the Call
Dealing with Security Threats
G – Golden
Positive Reinforcements
Making a Connection
Confidentiality
Facilitator: Kelly Ann Connelly-Monsegue, Principal Consultant, Office Gems
For more information email kellyann@officegemstnt.com Call or WhatsApp 689-4941
MARKETING: GETTING AND KEEPING YOUR CUSTOMERS
Wednesday June 30th 5:30 pm to 8:30 pm
Participants will receive a PDF of the Manual and an electronic certificate.
SPECIAL PRICE TT $250.00 / US $42.00 PER PERSON
Topics:
Defining and Creating a Niche
Crafting Compelling Messages
Advertising Strategies
Converting Leads to Sales
Increasing Customer Lifetime Value
Getting More Referrals
Programme to be delivered by Debbie Ann Bailey, Ladies & Gentlemen.
The manual is unique, well-researched and prepared by Ladies & Gentlemen and Office Gems.
Sessions will be interactive and dynamic.
For more information and to register please email kellyann@officegemstnt.com Call or WhatsApp 689-4941
THE WRITE WAY: Basic English and Business Writing Programme
Monday July 5th AND Tuesday July 6th from 5:30 pm to 8:30 pm both days
Regular Price $795.00
SPECIAL PRICE TT $300.00 / US $50.00 PER PERSON
Includes a PDF version of the manual and an electronic certificate.
Are you frequently correcting the spelling, grammar and word use of your staff members? Do the documents leaving your office look and sound professional?
Office Gems’ online practical and interactive workshop titled “The Write Way” covers the following areas:
Basic English, including grammar, punctuation, spelling and use of the right words
Writing business letters, memos and reports
Producing written documents that contain the appropriate information, express what the Manager wants and will evoke the desired response by the reader
Writing in a business-like and professional manner and
Ensuring that the final version of your business documents is accurate and formatted for easy reading.
Facilitator: Kelly Ann Connelly-Monsegue, Principal Consultant, Office Gems
For more information please call or WhatsApp 689-4941 or email kellyann@officegemstnt.com
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