"The Front Desk Executive"

A Programme to Enhance your Receptionist and Telephone Etiquette Skills

 Online Programme

SPECIAL REDUCED PRICE
$195.00 PER PERSON

Thursday June 3rd from 5:30 pm to 8:30 pm

Includes a PDF version of the manual and an electronic certificate.

Click here to register

Programme Objecives:

• to enhance your communication with internal and external customers;
• show you how to greet and direct Visitors;
• share the Basics of Customer Service; and
• improve your corporate image.

This Programme focuses on R.I.N.G. Telephone Etiquette Model:

R – Reliable

• The Value of the Front Desk Executive
• Professional Courtesy
• It is great for business

I – Interactive and Interested

• Communication Filters
• Active, Attentive and Critical Listening
• Oral Communication: Right Diction, Choosing the Right Words, Proper Grammar
• Non-Verbal Communication
• Placing Telephone Calls
• Leaving a Message
• Answering the Telephone
• Placing a Call on Hold
• Transferring a Call

N – Noteworthy

• Taking a Message
• Taking the Necessary Action
• Dealing with Hostile Callers
• Ending the Call
• Dealing with Security Threats

G – Golden

• Positive Reinforcements
• Making a Connection
• Confidentiality



Facilitator: Kelly Ann Connelly-Monsegue, Principal Consultant, Office Gems (click here to read more about her).

For more information email kellyann@officegemstnt.com Call or WhatsApp 689-4941