"The Front Desk Executive"

A Programme to Enhance your Receptionist and Telephone Etiquette Skills

 Online Programme

SPECIAL REDUCED PRICE
$195.00 PER PERSON

Monday October 19th from 9:00 am to 12 noon

Includes a PDF version of the manual and an electronic certificate.

Email us at kellyann@officegemstnt.com for details. 

Programme Objecives:

• to enhance your communication with internal and external customers;
• show you how to greet and direct Visitors;
• share the Basics of Customer Service; and
• improve your corporate image.

This Programme focuses on R.I.N.G. Telephone Etiquette:

R – Reach

• Creating a First Impression
• Professional Courtesy
• It is Great for Business

I – Interactive and Interested

• Communication Filters
• Active, Attentive and Critical Listening
• Oral Communication
• Non-Verbal Communication
• Placing Telephone Calls
• Leaving a Message
• Answering the Telephone
• Placing a Call on Hold
• Transferring a Call

N – Noteworthy

• Taking a Message
• Taking the Necessary Action
• Dealing with Hostile Callers
• Ending the Call
• Dealing with Security Threats

G – Golden

• Positive Reinforcements
• Making a Connection
• Confidentiality



Facilitator: Kelly Ann Connelly-Monsegue, Principal Consultant, Office Gems (click here to read more about her).

For more information email kellyann@officegemstnt.com or call 689-4941.