Office Gems is facilitating the recruitment of an IT Analyst for the East Port of Spain Development Company Limited.

The overall responsibilities of the IT Analyst are to plan, design, install and maintain the Company’s ICT hardware, software and network infrastructure and provide related administration and end-user services to enable efficient on-site and off-site operations, and support business continuity.

The IT Analyst reports to the Chief Technical Officer.

Main Duties

The IT Analyst

1. Plans, design and maintains the company’s ICT systems consistent with business needs and industry standards.
2. Installs/replaces and configures hardware and software components to ensure usability.
3. Orients and guides users in use of software applications and ICT equipment.
4. Maintains servers and networks with sufficient redundancy to support optimal performance and business continuity.
5. Maintains the security of networks and systems and the privacy of users. Keeps Management apprised of actions taken to assess and resolve incursion, as required.
6. Plans and co-ordinates maintenance activities, system upgrades and change-outs with minimal disruption of day-to-day operations.
7. Troubleshoots and resolve problems (repair or replace parts, debugging etc.)
8. Determines and maintains appropriate levels of tools, equipment, parts, consumables to support business continuity
9. Maintains an Asset Register and records of repairs and fixes and maintenance schedule.
10. Represents the Company’s interests at vendor meetings and other ICT-related fora, as authorized. Appraises and advises Management on options and trends.
11. Contributes to team effort by participating in projects and meeting targeted results.
12. Develops Annual ICT work plan and budget, in consultation with Unit Heads.
13. Contributes to the development of related Corporate Policy, operating standards, and procedures.
14. Oversees the work of contractors and suppliers to ensure adherence to job specifications.

Qualifications & Experience

1. Bachelor’s Degree in Computer Science plus certification in
   1. A+ for system repair
   2. Network+ and Server+ *or* MCSE (Microsoft Networks)
   3. M365 fundamentals, M365 Teams Admin Associate, M365 Teams Security Admin Associates Microsoft 365 Administration
   4. MS Office suite
2. CCNA and Cybersecurity certification would be an asset.
3. Three to five (3-5) years’ proven experience in a similar role.

Knowledge & Skills

1. Strong knowledge of computer hardware, software, databases, system security and networking.
2. Knowledge of current industry trends, development and best practices.
3. Proficiency in programming.
4. Ability to develop requests for and evaluate proposals for ICT services.
5. Ability to effectively train and guide others.
6. Proficient at planning and scheduling.
7. Proficient at planning and scheduling
8. Strong analytical, troubleshooting, and problem-solving skills.
9. Excellent interpersonal and communication skills

Attributes

1. Courteous and tactful.
2. Collaborative.
3. Dependable
4. Works with professionalism and integrity.
5. Independent thinker.

Work Environment

Primarily Office/Indoor Conditions, with occasional exertion (lifting < 20lbs, climbing, bending, pushing, and pulling) and exposure to environment hazards. Must be able to work in confined spaces.

Hours:

Standard. Occasionally required to work outside of normal working hour.

If you are interested and meet the criteria for this position, email your résumé to jobs@officegemstnt.com on or before July 22, 2022 with the subject “IT Analyst”.

Please provide telephone numbers and email addresses for one (1) personal and two (2) professional references.

Kindly advise of your salary expectations in your cover email.

OFFICE GEMS WILL ONLY BE ACKNOWLEDGING RECEIPT OF APPICATIONS THAT MEET THE CRITERIA FOR THIS POSITION.