Office Gems is facilitating the recruitment of a MEMBER SERVICES REPRESENTATIVE (Finance & Accounting) for the Community Care Credit Union’s CUREPE Branch.

Overall Duties:

The Member Services Representative (MSR) will be required to:

1. Assist members with their financial needs and transactions, involving paying and receiving cash and other negotiable instruments, account transactions, resolve member issues within their authority, and provide assistance and information regarding Credit Union products and services in person, via phone, and through the mail.
2. Contribute to the efficient, effective, and confidential day-to-day operations of the Credit Union and support the work of Management, Staff, and the Board of Directors.
3. Adhere to CCCU’s policies and procedures and standard practices.
4. Demonstrate an understanding of, and follow the requirements of all compliance regulations, including but not limited to those of Financial Intelligence Unit (FIU), Anti-Money Laundering/ Combatting the Financing of Terrorism (AML/CFT), Know Your Customer Identification Program (KYC) and Member Due Diligence (MDD) as it specifically relates to his/her job functions.

The Employee shall be trained annually in AML/CFT compliance.

Specific Duties and Responsibilities

Teller Duties:

1. Greets and welcomes members to the Credit Union in a courteous, professional, and timely manner, providing prompt, accurate and efficient member transactions.
2. Processes a variety of member transactions involving deposits, withdrawals, loan payments, transfers, loans, etc.
3. Pays out money after verification of signatures and member balances.
4. Processes over the counter mail, electronic and telephone transactions.
5. Secures, maintains, and balances cash Maintains duplicate cheque voucher file.
6. Verifies transactions.
7. Monitors deposit amounts and examines documents for endorsement and negotiability.
8. Detects and resolves discrepancies promptly.
9. Enters deposits into computer records.
10. Assists with mail or email transactions as needed.
11. Balances daily transactions and verifies cash totals.
12. Investigates and resolves out-of-balance conditions.
13. Ensures security of Teller workstation.
14. Balances cash drawer at the end of the shift and compare totalled amounts to computer generated balance sheet.
15. Identify transaction mistakes when debits and credits do not balance.
16. Research and resolve discrepancies. Report any discrepancy to the supervisor as necessary.

Records Management

1. Maintains documentation for audit purposes.
2. Ensures appropriate records and logs are maintained and required reports are prepared.
3. Abides by all applicable rules, regulations and Credit Union policies and procedures.
4. Secures member/credit union information in accordance with Credit Union privacy and confidentiality policies.
5. Ensures the work area is neat and safe and that information remains confidential.

Compliance:

1. Complies with all aspects of the Financial Intelligence Act of 2009, Financial Obligations Regulations (2010) and Financial Obligations (Amendment) Regulations (2014) to help detect and prevent money laundering, including but not limited to submitting Source of Funds forms for cash transactions over approved limit, reporting suspicious activity to Compliance Officer using appropriate form, and adhering to all other requirements mandated by the FIU and the Credit Union’s Compliance Policy.
2. Ensures appropriate records and logs are maintained and required reports are prepared.
3. Abides by all applicable rules, regulations and Credit Union policies and procedures.
4. Secures member/credit union information in accordance with Credit Union privacy and confidentiality policies.
5. Ensures work area is neat and safe to ensure information remains confidential.
6. Troubleshoots and resolves customer and internal inquiries in a timely, friendly, and accurate manner, escalating member issues above their authority to supervisor or manager.
7. Performs a variety of miscellaneous tasks including filing, document scanning, and answering the telephone.
8. Assists with daily department functions when necessary.

Education Experience and Knowledge:

1. Advanced Business Diploma, ABE, LCCI or other professional qualification from a recognized, accredited institution.
2. A Minimum of 5 CXC/’O’ level passes, including Mathematics, English Language and Principles of Accounts)
3. Customer service skills. Knowledge of verification requirements for cheques.
4. Ability to verify signatures and proper identification of customers. Previous work experience as a teller or related occupation (Cashier, Billing Clerk) is desired.
5. Proficient with computers and working with MS Office, especially Excel.
6. Understanding of accounting processes, procedure, and internal controls.

Competencies Required:

1. Ability to comprehend, analyze and explain loan underwriting, financing options and basic risk management principles
2. Ability to interpret and apply regulations, instructions, and procedures
3. Demonstrated dependability, productivity, and accuracy Effective communication skills
4. Ability to exercise initiative, make sound judgments, meet deadlines, and work under challenging circumstances.
5. Strong problem solving, planning and organizational skills.
6. Results driven, customer-service and quality-focused, with the ability to work in a fast-paced, team-oriented environment.
7. Proficient with computers and working with MS Office, especially Excel. 7.

The successful candidate must be able to adapt to a dynamic environment with varied workload and varying schedules and deliverables.

Additionally, he/she will be required to work cooperatively with others and use discretion in answering queries from staff, and external parties and is expected to maintain confidentiality and integrity at all times.

How to Apply:
If you meet the criteria, kindly:

1. CLICK HERE to complete our online Application Form AND
2. Email your résumé to the email address below.

Deadline: November 29, 2024

We will only contact those who meet the criteria for this position.
Thank you.