Office Gems is facilitating the recruitment of an Operations Officer for the Belgroves Group of Companies (this position will be based in San Fernando).

Please note that our client requests proof of COVID-19 vaccination for all new employees, unless he/she is deemed medically unfit to receive the vaccine.

At Belgroves Funeral Home Limited, they owe their success to the efficiency of organizational processes and their people. To help maintain and grow these standards, they are seeking an experienced Operations Manager to oversee daily activities.

The ideal candidate for the Operations Officer position is open minded, adaptable to change, performance driven problem solver who thrives on responsibility and exceeding expectations and has a proven record of producing and exceeding results.

Additionally, you will be able to maintain an environment of trust, diversity, and inclusion within your team. All activities must be geared towards maintaining the highest level of service to both internal and external stakeholders and must conform to Internal Auditing standards and guidelines and to all legal, statutory, and regulatory requirements.

Duties & Responsibilities:

The Operations Officer will be mainly responsible for effectively managing the technical/ engineering and operational strategies to retain current customers and grow market share, The specific duties include but are not limited to:

1. Overseeing operational (technical) systems, processes and infrastructure while looking for opportunities of improvement or revision.
2. Addressing operational concerns and issues, monitoring overall customer satisfaction.
3. Developing and implementing operational procedures and policies.
4. Developing, implementing, and maintaining quality assurance protocols to manage performance standards.
5. Managing the day-to-day relationships with the Company's key partners to ensure quality service delivery.
6. Anticipating and tracking operational and tactical risks and providing strategic solutions.
7. Working with the Sales teams to help set and meet daily and quarterly goals.
8. Ensuring the achievement of the Key Performance Indicators of the company by providing inputs for the development of an annual budget, scheduling expenditure, analyzing, and reporting on variances and implementing corrective action.
9. Managing timely data collection to update operational metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
10. Identifying trends and assessing opportunities to improve processes and execution of the operations.
11. Using the systems and processes in place to prepare reports, managing client databases, tracking devices on the field etc.
12. Working closely with the management team to ensure all operational, administrative, and compliance functions are being properly executed in accordance with regulatory-based best practices.
13. Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional societies to stay up to date on industry regulations, trends, and technology.

Qualifications

1. Bachelor’s Degree in Engineering
2. Professional certification in Operations Management
3. Proficient in Microsoft Suite (Word, Excel, Power Point)

Experience

1. Minimum of five (5) years’ proven experience in an Operations Officer position (or similar function)
2. Experience at Management level will be an asset.

Knowledge, Skills and Abilities

1. Extensive experience in managing partner relationships
2. Strong understanding of customers and market dynamics and requirements
3. Project Management experience
4. Excellent Time Management, Customer Service skills and analytical skills
5. Must be computer literate and proficient in MS suite
6. Negotiation and presentation skills
7. Excellent communication skills (written and oral)
8. Strong problem-solving skills
9. Must be able to operate independently and as part of a team while managing several responsibilities

A suitable combination of qualifications and skills will also be considered for this position.

Interested persons are asked to submit their applications to jobs@officegemstnt.com on or before November 11, 2022 with the subject "Operations Officer - Belgroves". Please provide telephone numbers and email addresses for one (1) personal and two (2) professional references.

Kindly advise of your salary expectations in your cover email.

CLICK HERE TO APPLY