A 2-Session Online Workshop​

Tuesday April 25th and Thursday April 27th from 5:30 pm to 8:30 pm

YOUR INVESTMENT TT $1,195.00 / US $178.00 PER PERSON
Includes a PDF version of the manual and an electronic certificate.

This Workshop can also be facilitated in-person for a minimum of five (5) persons at an additional cost.

Click here to register.

Workshop Objectives:
The objectives of this Workshop are to:

1. enhance your communication with internal and external customers
2. show you how to greet and direct Visitors
3. share the Basics of Customer Service and
4. improve your corporate image.

This Workshop includes practical diction (speaking) sessions.

This 2-Session Workshop focuses on the R.I.N.G. Telephone Etiquette Model

R – Reliable

1. The Value of the Front Desk Executive
2. Professional Courtesy
3. It is great for business

I – Interactive and Interested

1. Communication Filters
2. Active, Attentive and Critical Listening
3. Oral Communication: Right Diction, Choosing the Right Words, Proper Grammar
4. Non-Verbal Communication
5. Placing Telephone Calls
6. Leaving a Message
7. Answering the Telephone
8. Placing a Call on Hold
9. Transferring a Call

N – Noteworthy

1. Taking a Message
2. Taking the Necessary Action
3. Dealing with Hostile Callers
4. Ending the Call
5. Dealing with Security Threats

G – Golden

1. Positive Reinforcements
2. Making a Connection
3. Confidentiality

Delivery Method and Style:

1. This is an online Programme. It is delivered via Zoom. This Workshop can also be facilitated in-person for a minimum of five (5) persons at an additional cost.
2. The sessions are practical, fun and engaging.
3. Role-play exercises are included.
4. This Programme includes a practical diction exercise.
5. All participants are encouraged to ask and respond to questions, share experiences and participate in the Programme's activities.
6. Your video does not have to be on but you are encouraged to share via audio or the chat.

Facilitator: Kelly Ann Connelly-Monsegue, Principal Consultant, Office Gems.

CLICK HERE TO REGISTER and we will send you details on the convenient payment methods.