A 2-Session Online Workshop

Tuesdays March 1st and 8th from 5:30 pm to 8:30 pm both days

YOUR INVESTMENT TT $795.00 / US $114.00 PER PERSON

Includes a PDF version of the manual and an electronic certificate.

Click here to register.

Programme Objectives:

to enhance your communication with internal and external customers

1. show you how to greet and direct Visitors
   
2. share the Basics of Customer Service and
   
3. improve your corporate image.
   
4. This Workshop includes practical sessions
   

It focuses on the R.I.N.G. Telephone Etiquette Model

R – Reliable

The Value of the Front Desk Executive

Professional Courtesy

It is great for business

I – Interactive and Interested

Communication Filters

Active, Attentive and Critical Listening

Oral Communication: Right Diction, Choosing the Right Words, Proper Grammar

Non-Verbal Communication

Placing Telephone Calls

Leaving a Message

Answering the Telephone

Placing a Call on Hold

Transferring a Call

N – Noteworthy

Taking a Message

Taking the Necessary Action

Dealing with Hostile Callers

Ending the Call

Dealing with Security Threats

G – Golden

Positive Reinforcements

Making a Connection

Confidentiality

Facilitator: Kelly Ann Connelly-Monsegue, Principal Consultant, Office Gems

For more information WhatsApp 689-4941

CLICK HERE TO REGISTER and we will send you details on how to make a payment.