INTRODUCTORY ONLINE SESSION

Facilitator: Debbie Ann Bailey, Managing Director, Ladies & Gentlemen

Wednesday, April 1, from 6:00 pm to 7:00 pm

Topics:

• Understanding Lean Startups
  
• Identifying Low-Cost Business Ideas
  
• Leveraging Free and Affordable Tools
  
• Building a Brand with Limited Funds
  
• Case Studies of Successful Low-Budget Startups

INTRODUCTORY ONLINE SESSION

Facilitator: Kelly Ann Connelly-Monsegue, Managing Director, Office Gems

Tuesday, April 7, from 6:00 pm to 7:30 pm

Topics:

• The Field of Administration: Career Paths & Opportunities
  
• What Employers Look For
  
• Skills and Competency Development
  
• Modern Job Search Tools
  
• Mindset & Motivation
  
• Q&A / Open Forum

INTRODUCTORY ONLINE SESSION

Facilitator: Debbie Ann Bailey, Managing Director, Ladies & Gentlemen

Wednesday, April 8, from 6:00 pm to 7:00 pm

12 Steps:

• Step 1: Self-Assessment and Goal Setting
  
• Step 2: Market Research and Analysis
  
• Step 3: Business Model Development
  
• Step 4: Crafting a Business Plan
  
• Step 5: Legal Structure and Compliance
  
• Step 6: Financial Planning and Budgeting
  
• Step 7: Building a Brand Identity
  
• Step 8: Marketing Strategy Formulation
  
• Step 9: Sales Strategy and Customer Acquisition
  
• Step 10: Setting Up Operations
  
• Step 11: Team Building and Management
  
• Step 12: Launch and Continuous Improvement

INTRODUCTORY ONLINE SESSION

Facilitator: Kelly Ann Connelly-Monsegue, Managing Director, Office Gems

Tuesday, April 14, from 6:00 pm to 7:30 pm

Topics:

• Confidentiality & Discretion
  
• Active Listening
  
• Organized
  
• Attention to Detail
  
• Adaptability & Flexibility
  
• Initiative & Proactiveness
  
• Professionalism and Performance

INTRODUCTORY ONLINE SESSION

Facilitator: Debbie Ann Bailey, Managing Director, Ladies & Gentlemen

Wednesday, April 15, from 6:00 pm to 7:00 pm

Topics:

• Introduction to One-Page Business Plans
  
• Defining Your Vision and Mission
  
• Setting SMART Goals
  
• Identifying Key Strategies and Actions
  
• Financial Projections and Milestones
  
• Review and Adaptation

INTRODUCTORY ONLINE SESSION

Facilitator: Kelly Ann Connell-Monsegue, Managing Director, Office Gems

Tuesday, April 21, from 6:00 pm to 7:30 pm

Topics:

• Why Telephone Etiquette Matters?
  
• Professional First Impressions
  
• Call Structure
  
• Handling Different Call Scenarios
  
• Managing Challenging Calls
  
• Managing Multiple Calls
  
• Consistently Maintaining Phone Manners

INTRODUCTORY ONLINE SESSION

Facilitator: Debbie Ann Bailey, Managing Director, Ladies & Gentlemen

Wednesday, April 22, from 6:00 pm to 7:00 pm

Topics:

• Understanding Marketing Fundamentals
  
• Identifying Your Target Audience
  
• Developing a Unique Value Proposition
  
• Creating a Multi-Channel Marketing Strategy
  
• Content Marketing and Storytelling
  
• Social Media Marketing Tactics
  
• Email Marketing Campaigns
  
• Analyzing Marketing Metrics
  
• Budgeting and Resource Allocation

INTRODUCTORY ONLINE SESSION

Facilitator: Kelly Ann Connelly-Monsegue, Managing Director, Office Gems

Tuesday, April 28, from 6:00 pm to 7:00 pm

Topics:

• The Importance of Meeting Minutes
  
• Pre-Meeting Preparation
  
• Listening and Note-Taking Techniques
  
• Action Items

INTRODUCTORY ONLINE SESSION

Facilitator: Debbie Ann Bailey, Managing Director, Ladies & Gentlemen

Wednesday, April 29, from 6:00 pm to 7:00 pm

Topics:

• The Psychology of Sales
  
• Effective Communication Skills
  
• Consultative Selling Techniques
  
• Handling Objections and Negotiation
  
• Building Trust and Credibility
  
• Post-Sale Relationship Management
  
• Leveraging Customer Feedback
  
• Upselling and Cross-Selling Strategies
  
• Creating a Referral Programme